FAQ
ONLINE ORDERS
RETURN/EXCHANGE POLICY
Online orders are refundable 7 days from their pick-up date/arrival date.
RETURN INSTRUCTIONS
E-mail our e-commerce team with your order number. We’ll respond within 24 hours.
RETURNING ONLINE
We provide full returns on regular price, unworn, and unwashed with tags attached.
We do not cover return shipping costs.
CUSTOM AND BESPOKE ITEMS:
Due to the highly customized nature of our products, returns are generally not accepted.
Exchanges can be made if the sizing is incorrect or if there is a defect in the item.
RETURNING IN STORE
Bring your invoice for a smooth return.
WHAT HAPPENS AFTER 7 DAYS?
If you miss the 7-day return window we will provide you with a store credit.
PRICE ADJUSTMENTS
If you’ve made a purchase at full price and within 7 days we lower it? You qualify for a price adjustment!
NON-REFUNDABLE ITEMS
Sale Products
Gift Cards
Grooming Products
Underwear
Worn or Used Product
Custom Made Orders